Subject: Tech Support Candidate - Parvez Faridy Rayeen
From: Parvez Faridy Rayeen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Nov 2020 05:05:17 -0500

| | Tech Support Test

Name | Parvez Faridy Rayeen
E-mail | [email-masked]
Phone Number | (+91) 7905739384
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | lucknow
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Trimax IT infrastructure | Team Leader(Network Admin) | 01-10-2020 | 15000
Previous Employer 1 | Anjani Placement Center | Network Engineer | 01-08-2019 | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First Of all i need to check my internet Connectivity,
if it is OK, then i have to check the problem in web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1:Swipe down from the top of the screen.
2:Touch and hold Bluetooth .
3:Tap Pair new device. If you don't find Pair new  device, check under "Available devices" or tap More. Refresh.
4:Tap the name of the Bluetooth device you want to pair with your device.
5:Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | The candidate usually embraces the opportunity to try new ways of doing things. Resolve: Willingness to work for the intrinsic benefit of work and its ability to enhance character. ... The good candidate tends to be passionate about their work and get a lot of enjoyment and pleasure out of it.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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