Subject: Tech Support Candidate - Mukesh Singh Yadav
From: Mukesh Singh Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Nov 2020 04:48:49 -0500

| | Tech Support Test

Name | Mukesh Singh Yadav
E-mail | [email-masked]
Phone Number | (000) 9532410971
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 62
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Novac Technology solutions | Sr. Technical Engineer | | 23000
Previous Employer 1 | Wipro Technology | System Engineer | 24/04/2017 | 18000
Previous Employer 2 | CMS IT Services | Customer support Engineer | 23/05/2015 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check the correct website URL,than check internet connectivity, after that check the ping status of DNS,clear browser history.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First i will turn on the BT speaker, after that turn on the mobile BT,than search BT speaker in mobile BT setting & connect
What according to you makes you a good candidate for customer service or technical support job? | I have an excellent knowledge of trouble shooting as L2 Support, have good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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