Subject: Tech Support Candidate - Hanuman Singh Solanki
From: Hanuman Singh Solanki <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Nov 2020 04:09:11 -0500

| | Tech Support Test

Name | Hanuman Singh Solanki
E-mail | [email-masked]
Phone Number | (+91) 9530044868
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
VoIP
Telecom

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | RELIANCE JIO INFOCOMM LTD | Telecom Engineer (Off Role) | 25-06-2020 | 14K
Previous Employer 2 | LOCUS RAGS | Junior SEO Executive | 30-06-2020 | 10K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I will check the error type. I will check my internet connectivity, now I will open another fresh window & will try to search again. If still, I get an error then there may be an issue in the website server.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all, I will start the speaker & will make it ready for discoverable. Now I will Swipe down from the top of the screen. Touch and hold Bluetooth. Now, will tap Pair new device. If I don't find Pair new device,  I will check under "Available devices" or tap More. Refresh. Now will Tap the name of the Bluetooth speaker device I want to pair with my mobile device.
What according to you makes you a good candidate for customer service or technical support job? | I found myself suitable for this position because I have around 3 Years of experience in the Telecom & IT industry. I have a strong knowledge of computers because I have done RS-CIT, Auto-CAD, Solid Works & CCNA in routing & switching.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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