Subject: Tech Support Candidate - Mohd Shahnawaz Khan
From: Mohd Shahnawaz Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Nov 2020 03:23:00 -0500

| | Tech Support Test

Name | Mohd Shahnawaz Khan
E-mail | [email-masked]
Phone Number | (+91) 8896530305
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Redington Gulf | Graduate Trainee | 30th September 2020 | 18000
Previous Employer 1 | INYF | Admin | 12th October 2019 | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will first check the Internet connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings
2. Tap the Bluetooth option
3. Turn on Bluetooth
4. A list of available devices will appear.
5. If your speaker is not listed, press the button on your speaker that makes it discoverable.
6. On your mobile select your speaker and that’s it, you’re connected.

What according to you makes you a good candidate for customer service or technical support job? | My experience and diverse knowledge in different technical domain.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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