Subject: Tech Support Candidate - Varinder Kaur
From: Varinder Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Nov 2020 03:20:26 -0500

| | Tech Support Test

Name | Varinder Kaur
E-mail | [email-masked]
Phone Number | (+91) 8527358363
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Jindal | Network Administrator | 25 /May/ 2020 | 55
Previous Employer 1 | Teleperformance | Team Leader | 10/ Jan/ 2016 | 45
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check your browser,
CheckIf the domain name is typed correctly.
Check if the particular address is allowed to run in your computer,
Disable firewall(Not recommended) Sometimes Firewall blocks the website which it did not find safe for your computer
Check your router.
Check server.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth
2. Search for the device you want to connect
3. Pair with the device and refresh
4. Follow the on screen instructions

What according to you makes you a good candidate for customer service or technical support job?

Patience
Knowledge
Clear Communication Skills

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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