Subject: Tech Support Candidate - RAKESH SAHANI
From: RAKESH SAHANI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Nov 2020 02:57:16 -0500

| | Tech Support Test

Name | RAKESH SAHANI
E-mail | [email-masked]
Phone Number | (+91) 9999493524
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kirti Nagar Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | ECI TELECOM | Sr.Project Coordinator | 31/05/2020 | 32000
Previous Employer 2 | VAYAM INFO SOLUTIONS | TSG Engineer | 09/12/2017 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all open a new tab and open a similar website like www.facebook.com.If it is not open than we will try to clear history & cache & then we will check it is working or not.if problem still continue than we will try to check internet proxy setting in browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to setting in your mobile & than open Bluetooth option & turn on bluetooth.While turn on a list of bluetooth device will appeared & i have to checked the speaker name in my bluetooth option & than connect with them.

What according to you makes you a good candidate for customer service or technical support job?

Strong communication skill & having a Strong listening skill customer problem.
Ability to work well with people.
Excellent organisational skills

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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