Subject: Tech Support Candidate - Birendra Kumar Singh
From: Birendra Kumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Nov 2020 02:03:27 -0500

| | Tech Support Test

Name | Birendra Kumar Singh
E-mail | [email-masked]
Phone Number | (91) 7292019882
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | car care center | IT&Admin Manager | 15th September 2020 | 45k
Previous Employer 1 | Ahuja Recidences | IT&Admin Manager | 31st Jan | 50K
Previous Employer 2 | Gautam credits | IT Manager | 21 March 2012 | 22500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) I will check the Internet connection first working or not.
2) After that will check the spelling of the link typing in the URL.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)Power on the Bluetooth speaker
2) keep the speake on Bluetooth  mode
3) on mobile go to setting
4) Tap on  the connection and tap on Bluetooth
5) select the Bluetooth speaker name and click connect

What according to you makes you a good candidate for customer service or technical support job? | 3.5
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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