Subject: Tech Support Candidate - Mukteswar Maharana
From: Mukteswar Maharana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Nov 2020 01:34:35 -0500

| | Tech Support Test

Name | Mukteswar Maharana
E-mail | [email-masked]
Phone Number | (91) 8505883922
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida SEC 49
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pc solution | System engineer | Feb - 2019 | 20k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I need to check the internet working or not , if the internet is working fine . Then I will ask the user , what is the error he / she getting . According to the error message I will assist the user
Please list the steps to connect a Bluetooth speaker to your mobile phone. | At fist need to power on the Bluetooth from the both device . Then in mobile  select the Bluetooth device  name and click on pair button . After succesfully paird the Bluetooth device will get connect from mobile .
What according to you makes you a good candidate for customer service or technical support job? | The person who have abelty to listen users query  issue . And assist them in a professional manner.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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