Subject: Tech Support Candidate - Chandan Kumar Sharma
From: Chandan Kumar Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Nov 2020 01:31:41 -0500

| | Tech Support Test

Name | Chandan Kumar Sharma
E-mail | [email-masked]
Phone Number | (+91) 7080156715
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Varanasi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Indovision Services pvt lrd | Networking Trainer cum IT executive | 10 november | 19000
Previous Employer 1 | Extramarks Education India Pvt. Ltd. | Collection and Sr. Support Executive | NA | 15000
Previous Employer 2 | Next Education India Pvt. Ltd. | Technical Support Engg. And Implementation | NA | 13000

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check the internet connection  if the problem still persists then i will check wethther that particular site is not blocked in  that prticular pc  then will check the final if this site not open in this pc with another pc.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First do start the Bluetooth sensor of both the devices and then from mobile bluetooth search option , try to search bluetooth speaker name then once name reflect of BT speaker then click on that to pair.
What according to you makes you a good candidate for customer service or technical support job? | Having experience in operation it. Support of 5 + year I feel that I can do it better .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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