Subject: Tech Support Candidate - Om shiv Solanki
From: Om shiv Solanki <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Nov 2020 01:30:42 -0500

| | Tech Support Test

Name | Om shiv Solanki
E-mail | [email-masked]
Phone Number | (0129) 9711094365
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - advance
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Intec Infonet Pvt Ltd | Network Eng. L2 | Still Working | 23,300
Previous Employer 1 | Netsoft Consulting | It Executive | 25 Feb 2020 | 16,500
Previous Employer 2 | Sysnet Global Technology | Network Engineer | 30 March 2019 | 14,700

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | if I  am not able to open www.ndtv.com . than 1st i check Lan is working or not in Computer than Check another system if site is working , than second Check User have right to access news Category Links or check Proxy Setting in user System and last Enter a site host entry in DNS Server . These are main Troubleshooting Step.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First Power on the Bluetooth Speaker and press Bluetooth button . now open Mobile Bluetooth Setting choose Speaker name and enter Password which is provide or mention on Speakers.
What according to you makes you a good candidate for customer service or technical support job? | Communication Skill -interact with Clint Politely and confidently.   Take quick and  Provide Correct  Solution of quarry of the customer  .
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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