Subject: Tech Support Candidate - Ishu Dawar
From: Ishu Dawar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Nov 2020 01:20:55 -0500

| | Tech Support Test

Name | Ishu Dawar
E-mail | [email-masked]
Phone Number | (+91) 9999553923
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ooredoo oman | Network engineer | Mar 2019 |
Previous Employer 1 | Hcl | Network engineer | June 2017 |
Previous Employer 2 | Fms | Network engineer | Nov 2016 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check internet connection
Physical cable should be good
Del cookies and check again
Cmd ping destination ip
Tracert destination ip
Check for the hop where issue persists

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth device
Activate bluetooth on movile phone
Pairing
Connected

What according to you makes you a good candidate for customer service or technical support job? | Troubleshooting n communication skills
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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