Subject: Tech Support Candidate - Mohammad Humayun
From: Mohammad Humayun <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Nov 2020 01:17:36 -0500

| | Tech Support Test

Name | Mohammad Humayun
E-mail | [email-masked]
Phone Number | (91) 7007413989
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Freelancer | Network Engineer | 31/01/2020` | depends on work
Previous Employer 1 | SS Technology | Desktop support Engineer | 28/02/2014 | 15000
Previous Employer 2 | Wipro Arabia Ltd | Network Engineer | 30/10/2016 | 4750 saudi riyals

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check the DNS settings of my system and if I found it correct I'll check my internet connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

steps are below :

1 On the bluetooth speaker so that mobile bluetooth can detect it.

2 Now open the mobile bluetooth to search the bluetooth speaker

3 Now the speaker will be visible on your list tap it to connect with mobile

4 connected

What according to you makes you a good candidate for customer service or technical support job?

Good communication skills
problem solving attitude
can do it ability

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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