Subject: Tech Support Candidate - Nasir Rayeen
From: Nasir Rayeen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Nov 2020 01:17:01 -0500

| | Tech Support Test

Name | Nasir Rayeen
E-mail | [email-masked]
Phone Number | (201301) 8273815495
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sec 128
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infiniminds | Desktop support L2 | 25 Dec 20 | 13500
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly check LAN connectivity
Then I will IP address.
IF the system is getting APPIPA IP
RUN command ipconfig /release, /renew.
If the network is fine. Then
I will check PAC and proxy .and check other site like google.com if it is working fine.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open bluetooth.
Open bluetooth setting and search.
Click on bluetooth speaker
And get pair

What according to you makes you a good candidate for customer service or technical support job? | I have 2 years of experience in technical support . I have done post graduation In computer science. I did interaction between users. I'm very user friendly.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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