Subject: Tech Support Candidate - Rishabh Verma
From: Rishabh Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 Nov 2020 22:49:20 -0500

| | Tech Support Test

Name | Rishabh Verma
E-mail | [email-masked]
Phone Number | (+91) 8077287241
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | viyam info solution | TSG | July 2020 | 15k
Previous Employer 2 | Intarvo | DP Delight | Nov 2019 | 12k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If site was blocked i will directly used PROXY
AND
If there is networking problem soo then I'll check my connectivity and do some troubleshooting

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First open Bluetooth of mobile then open speaker Bluetooth then pair each other then it's connected

What according to you makes you a good candidate for customer service or technical support job?

I have experience of 1 year in TSG
And i think i have good skills to connect to customers

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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