Subject: Tech Support Candidate - Karan Sharma
From: Karan Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 Nov 2020 15:26:32 -0500

| | Tech Support Test

Name | Karan Sharma
E-mail | [email-masked]
Phone Number | (+91) 8521760944
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bharti airtel | Network support engineer | N/A | 17000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check the proxy, manage server issue,

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn Bluetooth mode on for both
Pairing should be on in both
Scan the desired name of device from mobile
Connect to the name from mobile

What according to you makes you a good candidate for customer service or technical support job? | Engineer should be confident and should have skill to satisfy the customers from his answer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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