Subject: Tech Support Candidate - Sadhavi Singh
From: Sadhavi Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 Nov 2020 14:24:15 -0500

| | Tech Support Test

Name | Sadhavi Singh
E-mail | [email-masked]
Phone Number | (400615) 9112368705
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Paladion network Pvt Ltd | Security analyst | Current | 25
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | My first Steps will be find out the problem that is this problem happening with only perticular website or with other ,1 First of all need to start the device if it will not help, 2 the next step check internet connection ,and 3 another option need to check that the website down or not.4clear to cookies n chatches,5 check the settings of browsers etc

Please list the steps to connect a Bluetooth speaker to your mobile phone.

On the bluetooth speaker first after that..1step Go to the settings in the phone
2 next bluetooth settings
4let it search for the list of bluetooth connection
5 once it shows the device name tap on it

What according to you makes you a good candidate for customer service or technical support job? | Because I have the experience and expertise in the area of customer support that is required in this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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