Subject: Tech Support Candidate - Sumit Khanna
From: Sumit Khanna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 Nov 2020 10:44:26 -0500

| | Tech Support Test

Name | Sumit Khanna
E-mail | [email-masked]
Phone Number | (+91) 7838399515
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida extension
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | agile

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capgemini | Sr Business Anaylst & SME | | 38K
Previous Employer 1 | Quatrro Global Solutions | fraud Anaylst | Jan 2012 | 15K
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- Firstly I will check this error against all the browser.
2- I will try to clear the cache and then open the website in fresh browser.
2- If error still persist, different platform can be tried like Firefox, Chrome , Explorer( as site might be platform dependent).

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Turn on the Bluetooth on Phone and speaker.
2- Search the available devices in mobile Bluetooth.
3- Connect with the respective speaker name and it gets connected.

What according to you makes you a good candidate for customer service or technical support job? | My quick response with appropriate resolution covering the TAT without missing the SLA.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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