Subject: Tech Support Candidate - Mrinalini Sharma
From: Mrinalini Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 Nov 2020 10:44:13 -0500

| | Tech Support Test

Name | Mrinalini Sharma
E-mail | [email-masked]
Phone Number | (91) 8840741278
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida Sector 135
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Tata Consultancy Services | Network Voice and Video Administrator | 23-10-2019 | 30000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Make sure if the internet connection works.
Go to the settings page on browser and reset it.
Go to Advanced settings and change the proxy settings as required. Close the browser and restart it.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Power on the bluetooth speaker. Turn on the bluetooth in mobile phone. In your phone, search for visible devices available for pairing. Tap on the device name and pair it. It will get connected.
What according to you makes you a good candidate for customer service or technical support job? | I have a prior experience in technical support domain. I have worked in 24*7 work environment helping customers from all over the world. I have excellent command over English (written and verbal). Most importantly, assisting people in resolving their issues provides me immense satisfaction.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |