Subject: Tech Support Candidate - Ramesh dutta Ramesh
From: Ramesh dutta Ramesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 2 Nov 2020 10:26:31 -0500

| | Tech Support Test

Name | Ramesh dutta Ramesh
E-mail | [email-masked]
Phone Number | (91) 8981896889
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Windows server

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Impact infotech pvt ltd | System admin l2 | Working | 12000
Previous Employer 1 | Hsb infotech pvt ltd | Desktop support engineer L2 | 19.08.2017 | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will first check whether the url is resolving or not from cmd . Ping ndtv.com . Also need to check whether the system is getting proper ip . Need to also ping the gateway to check whether the system is able to connect the internet or not . Aldo if ndtv.com has recently changed dns entry . Then from cmd need to run below command like ipconfig/ flushdns   then ipconfig /register dns .
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First need to turn on the bluetooth for both the devices and need to pair the both device for connecting .

What according to you makes you a good candidate for customer service or technical support job?

There are two main things
1 good communication and also try to listen first so that you can understand the problem. It will help us to troubleshoot. .
2 always need to be updated with technology.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |