Subject: Warranty training for Marika
From: Ismail Lsm <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: Ashish Dabral <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Mon, 2 Nov 2020 01:54:57 -0700 (MST)

Hi Pritish, 

This is to inform that from now Marika will be able to handle warranty tickets. 

All about warranty has been discussed included warranty procedure for India, Brazil and Middle East countries. She has no other question. Training was given from 11:00 am IST to 2:13 pm IST with 30 minutes break. 

Regards 
Ismael Zakaria 

From: "Pritish Nandi" <[email-masked]> 
To: "Ismail Lsm" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]>, "Deeksha Dadu" <[email-masked]> 
Sent: Wednesday, October 28, 2020 2:42:19 PM 
Subject: Re: Mentoring Jessica and Marika 

Thank you Ismael. 

Regards, 
Pritish 

From: "Ismail Lsm" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Cc: "Ashish Dabral" <[email-masked]>, "Deeksha Dadu" <[email-masked]> 
Sent: Wednesday, October 28, 2020 2:39:24 PM 
Subject: Re: Mentoring Jessica and Marika 

Hi Pritish, 

Please be informed that monitoring Jessica and Marika was a great things for me to do. 

As feedback I can assure you that they are doing a good job. Jessica is faster as she really now about the process now. Marika is a bit slow which is understandable for now as she needs to be confident with the troubleshooting provided to the customers which requires a lot of research sometimes. 

But technically they are both doing well, I just added few details to there email before they send it to customer. 

Hope the next day to be more productive 

Regards, 
Ismael 

From: "Pritish Nandi" <[email-masked]> 
To: "Ismail" <[email-masked]> 
Cc: "ashish dabral" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Tuesday, October 27, 2020 3:19:15 PM 
Subject: Mentoring Jessica and Marika 

Hi Ismael, 

Sara has requested you to mentor Jessica and Marika who would be available with you in the Morning Shift. They will start at 6.30AM IST. They have started working on live tickets. 

So please make sure you check their tickets thoroughly and also check each draft response before it goes out to the customers. They have been assigned English tickets as of now. 

Please report back on the day's progress each day and how they are doing. 

@Ashish - Me and Sid have moved to the EMEA shift from tomorrow. Please update the roster and send it to all. 

Regards, 
Pritish Nandi