Subject: Arabic Language Test - Meriem Ould Rouis
From: Meriem Ould Rouis <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Oct 2020 14:31:03 -0400

| | Foreign Language Screening Test

Name | Meriem Ould Rouis     /  (+90) 5525893528    / [email-masked]
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | We are so sorry sir, I just realized that I entered your Home address incorrectly after checking your order. I Apologize for what happened. Please, sir, let me know if it is possible to order you again with a fifty percent discount for the whole order and of course it will not take more than thirty minutes. Our deliveries are hard workers, it was my fault sir while I was entering your information in our system, I can handle it, do not worry. Thank you for calling and informing us about the order that did not arrive on time, sir.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Meriem Ould Rouis, I am 23 years old, I was born and raised in Algeria. I have a bachelor's degree in Biotechnology and Health (fresh graduated). I came to Turkey after my graduation to continue a master degree in bioinformatics, I will apply in the second semester.
I worked as a mentor, teacher, and freelancer in my country. also, I worked as a freelancer and a sales representative in medical tourism here in Turkey.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | في وجهة نظري الفرق بين تقديم خدمة عملاء جيدة وتقديم  خدمة عملاء رائعة هو أنك في حالة تقديم خدمة عملاء جيدة فانك تحافظ على رضا عملائك  في الأخير فقط  بينما  عند توفير خدمة عملاء رائعة فأنت لا تبقيهم راضين فقط بل سوف  يكونون أوفياء للخدمة المقدمة.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

1.لأنني لديّ الخبرة في مجال المطلوب .
2. أتكلم ثلاثة لغات ( عربية، فرنسية، انجليزية) و هذا مايساعدني على التواصل مع زبائن من مختلف الدول.
3. لديّ الخبرة في العمل من البيت.
4.  لديّ بيئة جيدة كذلك للعمل من البيت.
5.لدية كفاءة و القدرة على الإستماع و فهم العميل.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

قبل شهرين ذهبت إلى مدينة أنطاليا ، هذه المدينة تقع في جنوب تركيا. بقينا في مكان يسمى كونيالتي ، إنها مدينة خلابة حقًا بشوارع صغيرة مرصوفة بالحصى.
وصلنا إلى هناك بالطائرة. لقد استمتعت بإقامتي هناك كثيرًا ، حيث لم أحصل على عطلة لمدة عام واحد وكنت بحاجة إلى الابتعاد عن كل ماهو الحجر الصحي بسبب الأزمة الصحية اللتي نمر بها. كانت المدينة مذهلة مليئة بالأماكن التاريخية والجميلة.

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