Subject: Arabic Language Test - Shakeel Ahmad
From: Shakeel Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Oct 2020 14:17:58 -0400

| | Foreign Language Screening Test

Name | Shakeel Ahmad    /  (500008) 8858865650    / [email-masked]
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Firstly I will look into depth that if the payment is received by the costumer and order had been sent at wrong address then I'll send the order to the right person immediately as well as I'll try to take the money from wrong person or try to take the order return from them.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

I am done with Aalimiyat at Arabic language which is equivalent to Graduation and I have been working in Accenture based on that certificate.
As far as my professional is concerned that I have experience working in abroad for two years and apart from that I have experience for two years at current organisation.

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | خدمة العملاء الجيدة يعني احد لا يتجاوز تفكرات العملاء. يبغى العميل على اقسام الخدمات الذي يتوقعه من إحدى المؤسسات او الشركاة، ولكن كان لي العميل الممتاز شيء أكثر في مخه فيما يتعلق بالحصول على الخدمة.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

يوجد العامل وقت الدوام للاتصالات
السماحة والصبر على الاستماع للعملاء والزبائن
حس جيدة على تفىهيم الزبائن
مهاراة للاتصالات
معرفة تفصيلية بالمنتج أو الخدمة التي انت تقدمها

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

سافرت مدينة حيدراباد من الهند اول مرة في سنة الفين و تسعة عشرة، وهي ولاية تلنجانا
و في مدينة حيدراباد كثير من المقامات التاريخية
مثلا تشار مينار
مكة مسجد
قلعة غول كنزة
مقابر قطب شاهي،
و غيرهم كثير من المقامات القديمة
لذلك كثير من السياحون يقدمون الى حيدراباد.

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