Subject: Arabic Language Test - Habeebul Ameen
From: Habeebul Ameen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Oct 2020 14:13:50 -0400

| | Foreign Language Screening Test

Name | Habeebul Ameen    /  (+91) 9895824233    / [email-masked]
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | I will convince him by apologising that I have entered your address incorrectly and that was the reason why you have not received the Pizza. I extremely regret for the inconvenience. I will replace the address and ensure its delivery as soon as possible.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

My name is Habeebul Ameen coming from Malappuram. My family consists of Seven members.
I completed my graduation and post graduation from Calicut University and Bachelor of Education too.
I started my career in 2016 as Administrative  Assistant,  Emarat  Shah  Bhandar,  Jahra,  Kuwait, (2016  April-2017  April)
* Arabic  Language  Teacher,  Green  Valley  Public  School,  Mukkam  ,  Kerala,India   (2017  June  –  2018  March)

* Arabic  Language  Lecturer,  KMMMO  Arabic  College,  Tirurangadi,  Kerala,  India   (2018  August  –  2019  March)

*Arabic  Language  Lecturer,  AIWA  College,  Mongam,Kerala,India   (2019  July  –  2019  December)

* Head Steward  in  Royal  Court  Affairs  –  Muscat  ,Oman  (Ruler’s  Palace)   (December  2019  –2nd  July  2020).

In YOUR LANGUAGE: What according to you is the difference between good and great customer service?

Good customer service will get the problem solved eventually. Great customer service will get it solved immediately, doing everything they can to remedy the problem at hand.
Great service providers also differ from good customer service providers because they personalize their communications. They find a way to connect with the customer on a more personal level.

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.

* The candidate must have more patience.
* The candidate must be capable for problem solving and decision making.
* Communication skills are also necessary inorder to satisfy the customer.
* Should have deep knowledge about the company and its products
* Should be able to cope with any situations.

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

I visited Wayanad recently. It was a memorable day in my life because it was very naturalistic place in kerala.
I started off my journey at 6:00 am by bike. I reached there at 8:45 am. The highlight of the destination is its mountain pass. There are nine hairpins and it is surrounded by fog snow at its heights. After moving 2 kms  from there, is the Pookode lake. It is spread across an area of 8.5 hectares and with a maximum depth of 6.5 metres. Lying 3 km south of Vythiri town, the lake is one of the most popular tourist spots in Wayanad.I spent half hour boating in lake.
Moving from there, I then visited Banasura Sagar Dam. The dam is ideally placed in the foothills of Banasura hills, which got its name from 'Banasura', the son of King Mahabali, the famous ruler of Kerala.It is considered to be the largest earth dam in India and the second largest in Asia.
I returned back by 4:00 pm.  The journey was an amazing experience I ever had.

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