Subject: Arabic Language Test - Liyauddeen AK
From: Liyauddeen AK <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 30 Oct 2020 07:20:37 -0400

| | Foreign Language Screening Test

Name | Liyauddeen AK    /  (91+) 8089890618    / [email-masked]
Whats your first language | Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? | Sorry sir, your order has confirmed and we are working for it, but due to some technical issues your order has been delayed, please just wait till your order infront of your door, thank you

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words

Completed Islamic studies at DHI University, in Kerala. working as head of Arabic department at NHI Academy in Karnataka.
M A sociology. Second language Arabic

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | Having behaviour with usual performance with good qualities makes good service, but having an extraordinary performance with different attitude makes a great service.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | By conveying right information to the customer, and making him Happy is the best way.
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to | Kochi, recently I visited, is the wonderful City of Kerala, and a great place for tourists, a lot of filim shooting had held there.

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