Subject: Tech Support Candidate - Aman Kumar
From: Aman Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 29 Oct 2020 17:01:26 -0400

| | Tech Support Test

Name | Aman Kumar
E-mail | [email-masked]
Phone Number | (91) 7048955007
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gurgoan
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Email support | 15 days | 18
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Clear all catche and cookies

Again search for desired website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

On the bluetooth speaker

Pair the bluetooth speaker on mobile phone by turning on bluetooth of phone

Once paired then play the music

What according to you makes you a good candidate for customer service or technical support job?

Work hard

Be polite with customers and make sure their issue is resolved

Attentive towards the issue

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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