Subject: Assigned to Group - Fitness-Oase Querfurt
From: Les Mills International <[email-masked]>
To: [email-masked], [email-masked]
Date: Thu, 29 Oct 2020 09:11:01 +0000

Hi  A new ticket has been assigned to your group "Level 1". Please follow the link below to view the ticket.  Fitness-Oase Querfurt Hi,

the customer Fitness-Oase Querfurt is facing some issues with Virtual:

  1.  In the lower right corner it says "Kursplan lädt" (Scheduler is loading) the hole time
  2.  He has selected random releases in the scheduler. But always the same release is played.
  3.  The background music, which should start 2 minutes before the class starts, does not play. The screen saver is activated.

Kind regards,
Tanja

Tanja Guretzki I Customer Service Support
Les Mills Germany GmbH | Zirkusweg 1 | 20359 Hamburg
Tel. +49 (0) 40 524 7212 - 21 | Fax +49 (0) 40 524 7217 - 99 | www.lesmills.de<http://www.lesmills.de/>
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 https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4087