Subject: Tech Support Candidate - Shubham Goel
From: Shubham Goel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Oct 2020 23:22:33 -0400

| | Tech Support Test

Name | Shubham Goel
E-mail | [email-masked]
Phone Number | (91) 8059990942
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | NCR
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | Senior Associate | | 4.02 LPA
Previous Employer 1 | ZipGo | Senior Associate | |
Previous Employer 2 | Aegis | Senior Associate | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check the internet connectivity by accessing other websites.

I will ensure that site is working for others or not.

I will try changing VPN gateway and then access the website.

I will clear Cache memory of the browser and also try on other browsers.

I will find the resolution on KB with the error code reflecting on my screen while accessing the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I will ensure if the bluetooth settings are turned on.

I will check if the bluetooth speaker is turned on.

I will go to the bluetooth setttings in my phone and search for the bluetooth speaker and select it to establish the connection.

What according to you makes you a good candidate for customer service or technical support job? | Providing support beyond the expectation of the user creates an outstanding impact on the user.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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