Subject: FW: OUTSTANDING RMAS
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Wed, 28 Oct 2020 11:19:51 +0000

Hello Ashish,

Could you please check the cases below and provide a status.

From: EPOS Customer Service United Kingdom <[email-masked]>
Sent: 28. oktober 2020 12:09
To: Heta Nyrhinen (HNYR) <[email-masked]>
Subject: RE: OUTSTANDING RMAS

Hi Heta

We still have the following RMAS outstanding.  Can you provide an update please.

87069
84287
92422
97812
98335
99053
97813
100516
104112
103828
100148
103108
101917
96373
103851
105892
105841
106013
106948
106873
107257
106226
105529
107202
108133
106618
108217
102557
105450
108848
107153
105463
105949
106469
107456
94993

Best Regards,
Lorraine Quirie
Customer Service
Tel: 01698 208252

EPOS UK Cadzow Industrial Estate, Hamilton, ML3 7QE
[Signatur-banner_basic_ATC]

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From: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Sent: 07 October 2020 14:55
To: EPOS Customer Service United Kingdom <[email-masked]<mailto:[email-masked]>>
Subject: RE: OUTSTANDING RMAS

Hi Lorraine,

We opened new ones and will try to collect, but if customers are still unresponsive, then I would notify you to cancel the return order. Would that be fine?

From: EPOS Customer Service United Kingdom <[email-masked]<mailto:[email-masked]>>
Sent: 7. oktober 2020 15:54
To: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Subject: RE: OUTSTANDING RMAS

Hi Heta

What about the tickets that are already closed and the goods haven't been returned?

Best Regards,
Lorraine Quirie
Customer Service
Tel: 01698 208252

EPOS UK Cadzow Industrial Estate, Hamilton, ML3 7QE
[Signatur-banner_basic_ATC]

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From: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Sent: 07 October 2020 14:36
To: EPOS Customer Service United Kingdom <[email-masked]<mailto:[email-masked]>>
Subject: RE: OUTSTANDING RMAS

Hi Lorraine,

The team are agreeing suitable collection dates with the customers and will add your email address to all collections in the future.

From: EPOS Customer Service United Kingdom <[email-masked]<mailto:[email-masked]>>
Sent: 7. oktober 2020 14:18
To: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Subject: RE: OUTSTANDING RMAS

Hi Heta

Is there any update on the below RMAS that the tickets have been closed and we haven't received the goods?

Best Regards,
Lorraine Quirie
Customer Service
Tel: 01698 208252

EPOS UK Cadzow Industrial Estate, Hamilton, ML3 7QE
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From: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Sent: 06 October 2020 09:12
To: EPOS Customer Service United Kingdom <[email-masked]<mailto:[email-masked]>>
Subject: RE: OUTSTANDING RMAS

Hi Lorraine,

Okay,  I will speak to the team.

From: EPOS Customer Service United Kingdom <[email-masked]<mailto:[email-masked]>>
Sent: 5. oktober 2020 16:35
To: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Subject: RE: OUTSTANDING RMAS

Hi Heta

Please see below responses in red.  There seems to be labels being created without customer service email included.  If there is any collection problems I can't contact UPS without tracking numbers.

There seems to be quite a few tickets closed without the goods being returned or emails to advise us to cancel the return.

Best Regards,
Lorraine Quirie
Customer Service
Tel: 01698 208252

EPOS UK Cadzow Industrial Estate, Hamilton, ML3 7QE
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From: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Sent: 05 October 2020 13:56
To: EPOS Customer Service United Kingdom <[email-masked]<mailto:[email-masked]>>
Subject: FW: OUTSTANDING RMAS

Hello Lorraine,

The statuses of the outstanding RMAs are below. We are waiting for the customer to receive the replacement first and arrange the collection afterwards.

From: Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Sent: 5. oktober 2020 14:41
To: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Subject: Re: OUTSTANDING RMAS

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hello Heta,

Here are the details for requested tickets

87069 - Ticket closed - see attached email, no new label created
54287 - Test Email (I guess the ticket # is incorrect) -  should read 84287
91877 - Customer unresponsive
90614- Ticket closed
93708 - Customer did not confirm the collection date. He replied today (Sorry I am still waiting for one user to get theirs back to the office. The current circumstances has made this difficult)
96783 - Customer unresponsive
97812 - Ticket closed - not notified of a label being created, goods not been returned
99197 - Faulty returned under #78522 (RUK498)
98335 - Ticket closed - not notified of a label being created, goods not been returned
99549 - The receiver was not available at the time of the final delivery attempt. Asked again but Customer unresponsive
96934 - Order status open yet. Will create once customer received the replacement
99053 - Ticket closed. However, the faulty product is BTD 800 USB (Please confirm, if faulty is required. Will create a new ticket) - RMA request stated SNOW, why has ticket been closed if goods haven't been returned
99831 - Order status open yet. Will create once customer received the replacement
97813 - Ticket closed - not notified of a label being created, goods not been returned
100877 - Received tracking # today. Will arrange a collection
100516 - Estimated shipping date 05/10. Will create once customer received the replacement
102271- Created return on 2/10. UPS did not visit yet. - not notified of a label being created
99914 - Order status open yet. Will create once customer received the replacement
101298- UPS collection date 7/10 - not notified of a label being created
100474 - Customer received the replacement but not happy with it. Asked for refund, we replied about our policy, waiting for his reply.
103086 - Order status open yet. Will create once customer received the replacement
103570 - Asked customer for suitable collection date. He did not reply yet
104112 - Order status open yet. Will create once customer received the replacement
101935 - Order status open yet. Will create once customer received the replacement
103828 -  Order status open yet. Will create once customer received the replacement
103663 - Order status open yet. Will create once customer received the replacement
102540 - Customer received the replacement on 2dn. Will check with him for collection date
104110 - Created 3 collection today - not notified of a label being created
99801 - Replacement Delivered today. Will check for collection date
100148- Out for Delivery Today. Will check for collection date
105033 - Replacement Delivered today. Will check for collection date
101923- Delivery date 7/10. Will check for collection
102284- Delivery date 6/10. Will check for collection
103108 - Order status open yet. Will create once customer received the replacement
104826 - Order status open yet. Will create once customer received the replacement
103601 -Order status open yet. Will create once customer received the replacement
104992 - Order status open yet. Will create once customer received the replacement
101917- Received order numbers today itself. Will create once customer received the replacement
96373 - Received order numbers today itself. Will create once customer received the replacement

Regards,
Ashish Dabral

________________________________
From: "hnyr" <[email-masked]<mailto:[email-masked]>>
To: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 5, 2020 5:00:45 PM
Subject: FW: OUTSTANDING RMAS

Hello Ashish,

Could you please check for the status of the RMAs, as customer service is waiting for the faulty products to be returned.

Please briefly list the reasons below, why the products haven't been returned yet.

From: EPOS Customer Service United Kingdom <[email-masked]<mailto:[email-masked]>>
Sent: 5. oktober 2020 13:28
To: Heta Nyrhinen (HNYR) <[email-masked]<mailto:[email-masked]>>
Subject: OUTSTANDING RMAS

Hi Heta

Please see below list of outstanding RMAS.

87069
54287
91877
90614
93708
96783
97812
99197
98335
99549
96934
99053
99831
97813
100877
100516
102271
99914
101298
100474
103086
103570
104112
101935
103828
103663
102540
104110
99801
100148
105033
101923
102284
103108
104826
103601
104992
101917
96373

Best Regards,
Lorraine Quirie
Customer Service
Tel: 01698 208252

EPOS UK Cadzow Industrial Estate, Hamilton, ML3 7QE
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