Subject: No technician
From: Vimal Tewari <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Mon, 26 Oct 2020 08:47:49 -0700 (MST)

Hi Ashish, 

Below mentioned is the screenshot where-in you can see, we are unable to assign ticket to the technician because there aren't any in the dropdown. 

Please, fix this or let us know in which group Technician Mohamed Salah A. Kandil falls, so we could assign the tickets the other way? 

Thanks & Regards