Subject: Queue check task
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: "Innocent Bohui (INBO)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>, "Morris Frost (MOFT)" <[email-masked]>, "Temistocles Valdes (TEVL)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>, AJ Hurry <[email-masked]>, Ismail Lsm <[email-masked]>
Cc: "Heta Nyrhinen (HNYR)" <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Mon, 26 Oct 2020 11:22:40 +0000

Hi team,

As you may noticed, Ashish has started helping me with the queue monitoring.
He is updating the daily report to check different criteria’s like Overdue tickets, Old tickets, No Date tag tickets, and  to make it easier for me, he share the reports directly with you.
Ashish also follow up on the sent email and checks the flagged tickets to make sure that they are fixed before end of the shift.

Please pay attention to the emails’ content, open the Excel file and try to prioritize the fix so Ashish doesn’t need to send several follow-up emails.

In principle, we don’t have to have a person to check our queue for us, but due to the Zendesk setting bug, we will continue helping you until the bug is fixed.

Thank you!

Best regards,
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131 4960
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