Subject: Re: LSM Joining Case Test - Pranjal Sharma
From: Pranjal Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 26 Oct 2020 02:08:32 -0400

| | LSM Joining Case Test

Name | Pranjal Sharma
E-mail | [email-masked]
Phone Number | (91) 9910893639
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I will go with blurb 4 because, the customer executive gives the detailed description of how the customer can change his/her delivering address. This is the type of answer that a customer expects from the executives.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A great customer service experience is when you provide the “extra mile” for the customer. Providing what the customer needs but also going out of your way to do it. It also to make the customer very happy that you took the call and resolved their issue and make a very good impression not only for you but for the company that you represent.

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