Subject: Arabic Language Test - wassila masroubi
From: wassila masroubi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 25 Oct 2020 04:15:19 -0400

| | Foreign Language Screening Test

Name | wassila masroubi    /  (0091) 9654750015    / [email-masked]
Whats your first language | Arabic

Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?

I will say: I apologise for the late delivery, they was a little confusion, your order is in process and you will get it shortly.

And I will confirm the address again with the customer and get sure that the order go fast to him.

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words | My name is wassila masroubifrom Morocco, I'm graduate in law, I was working as executive assistant in construction company in Morocco, my experience in India started with forex company as account manager, my last experience was as support service for Arabic patients for medical company.
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? | الفرق بين خدمة العملاء الجيدة والممتعة هي ان العميل يجب ان يكون راضي عن الخدمة وليس فقط تلقي الطلبات، بمعنى خدمة عملاء ممتازة يعني مثلاً راضين وسعداء.
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. | لان لدي شخصية هادئة متفحمة ايجابية، واستطاع العمل بسرعة

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to

لقد سافرت الى دولة ماليزيا، لقد كانت عطلة رائعة، بلد ماليزيا بلد جميل يتميز بجو هادئ معتدل الحرارة طيلة السنة مع الامطار الموسمية تقريبا كل السنة، لقد سافرت الى جزيرة رائعة، مليئة بالاتجار والطبيعة الخلابة والشواطئ الرائعة الهادئة،
الناس يتكلمون لغة المالي وكلهم مفعول بالحيوية والنشاط، معظم الكلهم يتوفر على السمك.
لقد  سافرت ايضا الى جزيرة.اسمها الجزيرة الحامل، سبب التسمية كون الجزيرة تشبه لامراة حامل.
لقد استمتعت جدا بالسفر الى ذلك.البلد الجميل.

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