Subject: Tech Support Candidate - Rochak Sikka
From: Rochak Sikka <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 24 Oct 2020 14:13:15 -0400

| | Tech Support Test

Name | Rochak Sikka
E-mail | [email-masked]
Phone Number | (+91) 9871953711
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Akari Min IT Solutions | Software Engineer & Consultant | July. 2020 | 35000
Previous Employer 1 | LBF Travel India Pvt. Ltd. | Software Developer | Oct, 2018 | 23000
Previous Employer 2 | LBF Travel India Pvt. Ltd. | Software Developer | June, 2017 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Troubleshooting why you can't get to some pages can be tricky but with a few steps, this situation can be resolved.
1. Restart the device - Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.
2. Making sure that the Internet connection works. If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
If your accessory is listed under "Available media devices," next to your device's name, tap Settings .
If no accessories are listed under "Previously connected devices," tap See all. Next to your accessory's name, tap Settings .
Make your change:
To change the accessory's name, at the top, tap Edit .
To disconnect, tap Disconnect .
To remove the device from your phone completely, tap Forget .
On some devices, you can turn other settings on or off.

What according to you makes you a good candidate for customer service or technical support job? | Being in the Software industry for so long, and having all the technical knowledge herewith, I think I have all the skill set in order to guide the clients with all the troubleshooting required. I, personally have been resolving numerous technical issues for myself and for people in my environment, which makes me much more confident about this particular job profile.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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