Subject: Tech Support Candidate - Irfan Alam
From: Irfan Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 24 Oct 2020 09:32:03 -0400

| | Tech Support Test

Name | Irfan Alam
E-mail | [email-masked]
Phone Number | (+91) 9990938013
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jamia nagar okhala
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First off all we will check our connectivity whether we are able to connect with internet or not by trying to some other application or some other website if those are working then we will checked out what is the error we are getting by opening the particular website ( www.ndtv.com).  Based on the error we will take further appropriate action .
Suppose we get error 404- file not find, 500- server error.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First touch and hold Bluetooth. When Bluetooth is on.
Tap pair new device.
Tap the name of Bluetooth speaker you want to pair with your mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | I am very much interested in networking domain.and I am get sure i am give a better technical support.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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