Subject: Re: LSM Joining Case Test - Nitin Kumar Gautam
From: Nitin Kumar Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 24 Oct 2020 06:47:45 -0400

| | LSM Joining Case Test

Name | Nitin Kumar Gautam
E-mail | [email-masked]
Phone Number | (0) 8920701255
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | All the relevant details with proper guidance is provided by the customer care executive so that the tickets will be delivered exactly to the address provided by customer and specifically on time.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Meeting Expectations vs Exceeding Expectations
One of the first things to evaluate is the difference between meeting vs exceeding customer expectations.
If you can meet a customer’s expectations, wonderful. They came to you for a particular product or service and got what they were looking for. Expectation met.
But, exceeding expectations is the true gold star.
Exceptional Customer Service Meaning
Take a look at some examples of what it would look like to exceed the call of duty:
Going above and beyond the initial project scope.
Finishing ahead of schedule.
Sticking around to make sure the customer knows exactly how to use the product they purchased.
Providing goods and services at a reasonable price, which creates significantly more value for the consumer – everyone loves feeling like they got a “good deal.”
Resolving Problems the First Time
Another key component of outstanding customer service is resolving problems on the first try.
If you’ve ever been on the phone with a customer service rep and had to be transferred to someone else, you know why this is crucial. The more hands a problem has to be passed through before it’s solved, the more unhappy the customer is likely to be.
What’s the difference between good vs great customer service when it comes to dissatisfied clients?
Good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand.
Focusing on the Holistic Experience
Businesses and employees who offer good customer service will ensure problems get addressed. Those who provide great customer service will do more than fix what’s broken. They will work diligently to make the entire customer experience as positive as possible.
There are lots of ways that one can do this. The questions you ask, the promptness with which you solve the problem, the type of language and tone you use while communicating to the customer or client, etc.
Professional interactions that make the customer feel special can be the difference between a good or great customer service experience.
Adding a Personal Touch
Great service providers also differ from good customer service providers because they personalize their communications. They find a way to connect with the customer on a more personal level.

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