Subject: Re: LSM Joining Case Test - Happy Vardhan
From: Happy Vardhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 24 Oct 2020 04:28:19 -0400

| | LSM Joining Case Test

Name | Happy Vardhan
E-mail | [email-masked]
Phone Number | (+91) 9310387826
Which blurb would you select? | Blurb 2
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | Because the customer is very excited to be in Lady Gaga event and leaving for the event in 2days. Also, he wants the event ticket in the hotel.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal!

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