Subject: Tech Support Candidate - Abhinab Das
From: Abhinab Das <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 24 Oct 2020 03:09:30 -0400

| | Tech Support Test

Name | Abhinab Das
E-mail | [email-masked]
Phone Number | (63610) 11648
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Azure, AWS, DevOps, Production Support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MindTree | Technical production support engineer | 7th jan 2021 | 320000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Making sure the address is correct.
2. Make sure the internet connection is established.
3. Clear cookies and cache if the above doesn't works.
4. Close and open the browser and retry.
5. The website's server might be down and it would be good if we retry after few time.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on bluetooth and start searching for devices.
2. Once the speaker is detected , try to connect to it.
3. Once the connection is established, you are good to go.

What according to you makes you a good candidate for customer service or technical support job? | I have been working as an Technical Production Support Engineer for past 2 years, dealing with both Premier customers of Azure as well as the Microsoft Developers FTE, so I do have quiet an exposure to deal with it and I would say I kind of excel at the job which I perform. Thus, I would be a perfect candidate for the role.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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