Subject: Re: LSM Joining Case Test - Priyanka X
From: Priyanka X <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Oct 2020 12:17:23 -0400

| | LSM Joining Case Test

Name | Priyanka X
E-mail | [email-masked]
Phone Number | (110065) 9891503243
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I've selected this blurb because as being a customer service representative, my language should be like this (happy and courteousvoice).This makes the customer feel and assure that they and their satisfaction is important to us.Our way of communicating and convincing power affects the behaviour of our customer .

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service
-handling customer queries
-maintaing all products for customer needs
-wishing and addressing them.
Great customer service
-handling customer queries and solving that as son as possible. It makes the customer feel valued.
-interacting in courteous and in friendly manner.
-addressing and wishing them with happy face and letting them know that they're always welcome with our behaviour.

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