Subject: Tech Support Candidate - Shanu Gupta
From: Shanu Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Oct 2020 09:27:25 -0400

| | Tech Support Test

Name | Shanu Gupta
E-mail | [email-masked]
Phone Number | (91) 9808180801
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | sector 73
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Excel

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mobiquest Mobile Technologies | Operation executive | | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, let's figure out where the problem is

1.open a new tab and check see if you can load another website or not.

2. If can't open another site , Launch anathor browser and try to open the site you were having problem, if the site works in another browser, it means the problem only happens in browser. If the site doesn't work in another browser, check out the problem happens in all web browser.

3. There are 3 error messages are given-

The connection was interrupted

The connection was reset

The connection has timed out.

Try clearing browser cookies and cache.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn bluetooth On
2. Pair a new Bluetooth device. If you didn't find pair new device ,check under Available devices or tap more.
3. Tap the name of the Bluetooth device you want to pair with your device.
4. Pair a device
5 connect

What according to you makes you a good candidate for customer service or technical support job? | According to me, problem solving skills and passion for customers service. The main thing is passion for helping the customers at any condition.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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