Subject: Tech Support Candidate - Sandeep Kumar
From: Sandeep Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Oct 2020 09:11:02 -0400

| | Tech Support Test

Name | Sandeep Kumar
E-mail | [email-masked]
Phone Number | (98124) 78774
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | GGN
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | | |
Previous Employer 1 | birla education trust | it technician | 30 aug 2018 | 14000 inr
Previous Employer 2 | na | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first of all we ensure the internet is working or not on the device.
if the device has network problem then we will fix the problem and wait for the internet access in the device.
if the network is access then we will try to open the given website.
if we have not received any communication then we will ping the website address and check the communication.
other option is we can write that the website is down for all or for me and can check the status.
if the website is down for all then we have to check the website again either we can use the other browser or device.

that's all.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

we will go to the settings of the mobile search the Bluetooth option.
press and hold the Bluetooth button.
switch on the Bluetooth first.
search for all device near about the Bluetooth.
pair the new device.
Tap the name of the Bluetooth speaker device you want to pair with your device.
follow the given instruction after that.

What according to you makes you a good candidate for customer service or technical support job?

Communication skills
Problem-solving skills
Passion for the role
dedication on his/her job.
positive attitude towards customer
willingness to help someone by providing the correct resolution
Maintaining professional relationship with the customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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