Subject: Re: LSM Joining Case Test - Ranjeeta dash
From: Ranjeeta dash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Oct 2020 08:52:41 -0400

| | LSM Joining Case Test

Name | Ranjeeta dash
E-mail | [email-masked]
Phone Number | (+91) 7991909090
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I think blurb 4 is right answer because every customer want to flexibility and better service .

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal!

One of the first things to evaluate is the difference between meeting vs exceeding customer expectations.
If you can meet a customer’s expectations, wonderful. They came to you for a particular product or service and got what they were looking for. Expectation met.
What’s the difference between good vs great customer service when it comes to dissatisfied clients?
Good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand.
Businesses and employees who offer good customer service will ensure problems get addressed. Those who provide great customer service will do more than fix what’s broken. They will work diligently to make the entire customer experience as positive as possible.
Great service providers also differ from good customer service providers because they personalize their communications. They find a way to connect with the customer on a more personal level.

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