Subject: Re: LSM Joining Case Test - Arpit Khare
From: Arpit Khare <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Oct 2020 08:39:19 -0400

| | LSM Joining Case Test

Name | Arpit Khare
E-mail | [email-masked]
Phone Number | (+91) 9170714554
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I selected Blurb 4 because it is the relevant answer for the question, the customer asked. Customer is asking whether the ticket can be provided to the hotel or not and reply for the question is yes and asking for the new address.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1. Good customer service is a service where we just provide the solution for the question customer asked but Great service is the service where we provide solution and suggestions as well.

2. Good service is where we just provide services to the customer but great service is where we understand the customer's need and then we provide them the service which will be best for them.

3. Great service is where we just not forget the customer after availing our services, timely we also call or email them to ask about our services whether it is good or customer wants some additional benefits but Good service is where we don't follow up with the customer after availing the service.

| |

You can edit this submission and view all your submissions easily.