Subject: Re: LSM Joining Case Test - Varsha Sharma
From: Varsha Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Oct 2020 08:18:53 -0400

| | LSM Joining Case Test

Name | Varsha Sharma
E-mail | [email-masked]
Phone Number | (110059) 9891079462
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I selected the 1st option because that is how we respond to customer’s query. Being honest ,polite and helping them resolve concern and by sharing all self help options after confirming all the information.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

The difference is that we need to connect with customer so they know that we are not just doing our jobs.
We actually understand their situation/problem/concern and want to help them.
Not just for sake of working as customer service rep but honestly we wish to help the customers.
We put extra efforts to resolve customers concern.

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