Subject: Re: LSM Joining Case Test - Aman Deep
From: Aman Deep <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Oct 2020 06:59:31 -0400

| | LSM Joining Case Test

Name | Aman Deep
E-mail | [email-masked]
Phone Number | (91) 9728224500
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | As Customer is travelling within next 2days and won't be available at permanent address after that and customer is asking whether he or she can recieve the tickets at his/her hotel address. So Blurb 4 is the most accurate one as per Customer question.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

-Great customer service is to resolve the customer query in polite way not rudely.
- Understand and resolve query in very first time.
- Make sure customer query gets resolved in first time so that he or she don't have to contact again and again for same query.
- Great Customer service is to respond to customer query on research on customer question not a robotic answer

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