Subject: Re: LSM Joining Case Test - Vinit Kumar
From: Vinit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Oct 2020 06:18:16 -0400

| | LSM Joining Case Test

Name | Vinit Kumar
E-mail | [email-masked]
Phone Number | (+91) 8130856007
Which blurb would you select? | Blurb 4

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I would choose blurb 4 because we have helped the customer and guided him also for updating the new address.

Also in this scenario, the customer would be happy to see our efforts that he is in a good hand.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is being in limits and resolving the customer query.

Great customer service is when we put ourselves into the customer's shoes and feeling the same and finding a way out of the box and thinking as if we are stuck in the situation.

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