Subject: Tech Support Candidate - Rakesh Kumar
From: Rakesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Oct 2020 05:39:40 -0400

| | Tech Support Test

Name | Rakesh Kumar
E-mail | [email-masked]
Phone Number | (+91) 9839250040
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Speakers & Audio
Servers Active Directory

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Powerica Ltd | System Administrator | NA | 30000
Previous Employer 1 | New India corporation Ltd | Officer Card operation | NA |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As a Computer user I will take following steps.
Step 1- Check website which is enter is correct.
Step  2  - Make sure Internet connection is available or not.
Step 3 - Delete the cockies from browser.
Step 4 - Restart the Computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 - Swtich ON a Bluetooth.
Step 2 - Open the Bluetooth Setting in our Phone.
Step 3 - Sellection the our Bluetooth Device Name.
Step 4 - Click on connet the Device.

What according to you makes you a good candidate for customer service or technical support job?

Ability of communications, Rich in knowledge,
Ability to understand the satuations and timing.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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