Subject: Tech Support Candidate - AVINASH KUMAR
From: AVINASH KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Oct 2020 05:23:37 -0400

| | Tech Support Test

Name | AVINASH KUMAR
E-mail | [email-masked]
Phone Number | (+91) 8745847970
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infinite Computer Solution( India) Ltd | Senior Network Engineer | 30-Oct-2020 | 35000
Previous Employer 1 | Magna Infotech | Senior Network Administrator | 3-Oct-2016 | 23000
Previous Employer 2 | Wipro Infotech | Engineer | 14-April-2015 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Check the internet is connected on your system
2) try to open with different browser.
3) Allow the script file that is supported to run the link in Group policy.
4) Allow the Channel link in our internet to access hat one.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Please select service identifierto connect with the pc
Pairing the both device & connect it.

What according to you makes you a good candidate for customer service or technical support job?

I am well versed in technical of Network & server related stuff.
It helps me to counter any technical challenge to resolve in quick manner.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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