Subject: Re: LSM Joining Case Test - Asiya Nauman
From: Asiya Nauman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Oct 2020 01:10:18 -0400

| | LSM Joining Case Test

Name | Asiya Nauman
E-mail | [email-masked]
Phone Number | (+91) 9810721134
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I would select blurb 1 because it has a mixture of polite conversation and precise and useful information. It conveys the message to the customer that his or her request is being worked upon. Blurb 2 is too direct. Blurb 3, 4 and 5 have too much extra and unnecessary information.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Following are the key differences broadly. Ability to respect the idea behind the customer's concern or request. Being attentive and alert about the topic of the communication. Being equipped with adequate knowledge to resolve the customer's queries. Abiding to the prior commitments and avoiding any false commitments.

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