Subject: Re: LSM Joining Case Test - Pooja Saluja
From: Pooja Saluja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Oct 2020 13:58:29 -0400

| | LSM Joining Case Test

Name | Pooja Saluja
E-mail | [email-masked]
Phone Number | (000) 00000000
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | The reason of choosing  blurb 4 is that here the customer has not mentioned his address in the query and the executive foremost duty is to confirm which is the correct address to deliver the ticket even he shared the link to update from the customer and to save from any this missing in the address. Atlast everything is clearly shared with the customer nothing is hidden from it such as charges.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service means only that information is provided which customer required. It's just a formality type. What is asked that's only replied. No additional information given, no probe for other thing. Great customer service means complete information is provide along with the additional information and probe for otherthing.It may be little time consuming but it's completely understandable of customer and reply accordingly with patience and politeness.

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