Subject: Tech Support Candidate - Annu Singh
From: Annu Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Oct 2020 12:03:56 -0400

| | Tech Support Test

Name | Annu Singh
E-mail | [email-masked]
Phone Number | (91) 8299059147
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sector 19
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aditya infotech limited | Engineer | working | 17000
Previous Employer 1 | MCM telecom equipment pvt limited | OQC | oct 2019 | 8500
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check internet connection
2.We have to check DNS server(control pannel>network and sharing center>ethernet>Internet protocol version4>Set DNS.
3.Check router settings because may be intended services are block

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Go to setting.
2.Tap the bluetooth option.
3.Turn ON bluetooth.
4.A list of available devices will appear.
5.If your speaker is not listed, press the bluetooth button on your speaker that makes it discoverable.
6.On your mobile select your speaker and that's it.Now you are connected

What according to you makes you a good candidate for customer service or technical support job?

1.Provide satisfactory answer to customer.
2.I want to use my knowledge to solve the issues of the customers and i enjoy troubleshooting other's issues.
3.I awalys try to convey information according to their understanding.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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